Shipping & Returns

Shipping

All orders are carefully packed and shipped via USPS Ground Advantage. Please allow 1-2 business days for order processing before your package ships. Once shipped, delivery typically takes 3-5 business days.

Orders over $90 qualify for free shipping.

For orders under that threshold, shipping costs are calculated at checkout based on weight and destination.

Because our products are handled with care, please note that during periods of extreme heat, we recommend selecting expedited shipping to help preserve quality in transit.

Returns & Exchanges

Our Promise: Gather Well, Worry Less

We want every bottle to arrive beautifully and taste like something worth gathering around. If something is not right, we will make it right, quickly and without the hassle of shipping glass back and forth.

Arrived broken, leaking, or wrong? Send a photo of the item and packaging to sales@theoutwardolive.com within 72 hours of delivery. We will ship a replacement or issue a refund. No need to send anything back.

Not in love with a flavor? Taste is personal. If a flavor is not for you, let us know within 14 days and we will send you store credit for that bottle so you can try something new. No need to send it back. Limit one bottle per order.

Unopened and changed your mind? Unopened, sealed bottles can be returned within 14 days of delivery for a refund to your original payment method. Start your return from your account or order confirmation page. A flat return shipping fee of $[12] is deducted from your refund, and the item must arrive back to us unopened and undamaged.

When will I see my refund? Store credit and replacements go out within 1 to 2 business days. Refunds for returned bottles are issued within 3 to 5 business days after the bottle arrives back to us. Once issued, your bank or card provider may take 5 to 10 business days to show it on your statement.

Final sale items Because our extra virgin olive oils and balsamic vinegars are food products, opened bottles cannot be returned. Gift sets that have been opened, sale items, and custom or corporate orders are final sale.

Shopping local? Online orders can be exchanged in person at our Crown Point tasting room, 794 N Main Street, with no return shipping at all. Come taste before you choose.

Received a gift? Gift recipients can exchange any unopened bottle for store credit. Just contact us with the order number or the gift giver's name.

Questions? Reach us at sales@theoutwardolive.com or 219-310-8685. We usually respond within one business day. Or go to your account page to self manage returns and cancellations.